Return & Refund Policy

We want you to love your purchase. If you are not completely satisfied, we are here to help.

1. Return Eligibility

  • Returns are accepted within 7 days of receiving your order.

  • Items must be:

    • Unused, unwashed, and in original condition

    • In original packaging with all tags intact

  • Proof of purchase is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, washed, or damaged items

  • Items returned without original packaging

  • Final sale or clearance items (if applicable)

3. Return Process

To initiate a return:

  1. Contact us at contact@zenylia.store within 7 days of delivery.

  2. Provide your order number and reason for return.

  3. Our support team will provide return instructions.

Unauthorized returns will not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

5. Exchanges

  • Exchanges are accepted within 10 days from the date your return request is approved.

  • Replacement items will be shipped once the returned item has been received and inspected.

6. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Processing time may vary depending on your bank or payment provider.

7. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • Include clear photos of the item and packaging so we can assist you promptly.

📞 CONTACT INFORMATION

Zenylia Dream Home
📧 Email: contact@zenylia.store
📞 Phone: 216-972-1285
📍 Address: 2070 Grey Falcon Circle Southwest, Vero Beach, FL 32962, United States