FAQ

Zenylia Dream Home

1. Where do you ship?

We currently ship within the United States only. International shipping is not available at this time.

2. Do you offer free shipping?

Yes. We offer FREE standard shipping on all U.S. orders, with no minimum purchase required.

3. How long does shipping take?

• Order processing time: 3–4 business days

• Shipping time: 5–6 business days
  Total estimated delivery time: 8–10 business days

4. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates.

5. Can I cancel or change my order?

Orders can be canceled or changed within 12 hours of purchase. After this period, orders may already be in processing and cannot be modified.

6. What is your return policy?

We accept returns within 7 days of receiving your order, provided items are unused, unwashed, and in original packaging.

7. How long does a refund take?

Approved refunds are processed within 5–10 business days after inspection, depending on your payment provider.

8. Do you offer exchanges?

Yes. Exchanges are accepted within 10 days after your return request is approved.

9. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with clear photos of the item and packaging so we can assist you promptly.

10. How can I contact customer support?

You can reach us at contact@zenylia.store or call 216-972-1285 during business hours.